It is 4-5 business days for your order to be handmade. Poufs are 7-14 days.
SALES TAX | Sales tax is charged only in my sunny home state of California.
YOUR ORDER |
Orders will be handcrafted and ready to ship within the following 4-5 business days (not including weekends or holidays) after fabric selection and any final confirmations have been made. Poufs are 7-14 business days. Orders ship via USPS, poufs ship FedEx. You will receive a shipping notification including your tracking number. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please take a second to double check your address.
RETURNS | i truly want you to be happy with your experience at Stick Pony Studio. If you are not satisfied with your purchase for any reason please contact me and i will do my absolute best to resolve any issue.
Please note on products that have been personalized there will be no returns. This of course does not include mistakes on my part or defective materials.
Both shipping and purchase price will be returned if the return is due to an error on our end. Otherwise only the original purchase price will be refunded, shipping costs will not be refunded.
LOST PACKAGES | Shipping times are guidelines and are at the mercy of the post company and International orders at customs. My rule of thumb is 3-7 days in the US. If you believe your package has gone missing or is taking longer, please contact me. Lets work together to find it.
COLOR ACCURACY | Computer and phones may show colors slightly different, Please request a swatch if an exact match is needed.
FABRIC CARE | Spot cleaning is recommended. Hand wash cold water with a mild detergent like Woolite. Air dry. Iron on reverse side.
PILLOWS Pillow Cover sizes refer to the insert that they fit, the covers will be slightly smaller to ensure a snug fit. The best way to stuff a big pillow into a smaller zipper opening is to fold the pillow in half. Once it is in the cover you can adjust it and push the pillow into the corners. Zip and enjoy :)
BANNERS:
Banners are for decorative purposes only, Keep out of reach of children. Do not iron directly on appliques/letters.
PRIVACY POLICY
StickPonyStudio has access to limited personal data for core business purposes.
When you place an order with me, I will receive your name, delivery address and email address from the card processor. I will only use these details to process and deliver your order, or deal with any queries related to that order. If you send me a message using the contact button on stickponystudio.com I will receive your name and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With delivery companies to fulfill your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.
SALES TAX | Sales tax is charged only in my sunny home state of California.
YOUR ORDER |
Orders will be handcrafted and ready to ship within the following 4-5 business days (not including weekends or holidays) after fabric selection and any final confirmations have been made. Poufs are 7-14 business days. Orders ship via USPS, poufs ship FedEx. You will receive a shipping notification including your tracking number. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Please take a second to double check your address.
RETURNS | i truly want you to be happy with your experience at Stick Pony Studio. If you are not satisfied with your purchase for any reason please contact me and i will do my absolute best to resolve any issue.
Please note on products that have been personalized there will be no returns. This of course does not include mistakes on my part or defective materials.
Both shipping and purchase price will be returned if the return is due to an error on our end. Otherwise only the original purchase price will be refunded, shipping costs will not be refunded.
LOST PACKAGES | Shipping times are guidelines and are at the mercy of the post company and International orders at customs. My rule of thumb is 3-7 days in the US. If you believe your package has gone missing or is taking longer, please contact me. Lets work together to find it.
COLOR ACCURACY | Computer and phones may show colors slightly different, Please request a swatch if an exact match is needed.
FABRIC CARE | Spot cleaning is recommended. Hand wash cold water with a mild detergent like Woolite. Air dry. Iron on reverse side.
PILLOWS Pillow Cover sizes refer to the insert that they fit, the covers will be slightly smaller to ensure a snug fit. The best way to stuff a big pillow into a smaller zipper opening is to fold the pillow in half. Once it is in the cover you can adjust it and push the pillow into the corners. Zip and enjoy :)
BANNERS:
Banners are for decorative purposes only, Keep out of reach of children. Do not iron directly on appliques/letters.
PRIVACY POLICY
StickPonyStudio has access to limited personal data for core business purposes.
When you place an order with me, I will receive your name, delivery address and email address from the card processor. I will only use these details to process and deliver your order, or deal with any queries related to that order. If you send me a message using the contact button on stickponystudio.com I will receive your name and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With delivery companies to fulfill your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted.